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Our mission is to create brighter futures for children and young people. We do this by providing fostering, residential and support services where children and young people can feel safe and cared for. We support them to make positive relationships which give them the confidence to succeed.
The charity ably demonstrates how they put the wants and needs of the young people they support front and centre to deliver positive outcomes.
We are delighted to highlight that for the 13th consecutive year we have been recognised with a Customer Service Excellence Award, with results showing that we go above and beyond for those in our care across the UK and Isle of Man.
The assessment criteria considers our focus on children and young people, our foster carers, staff and commissioners. This year we have been credited with exemplary work in the following 3 key areas, and as a result maintained our compliance plus status.
The report highlights the difference teams across St Christopher’s make in young people’s lives including supporting them to thrive in education, ensuring day to day stability and how we work to secure that young people have planned moves when ready.
Key highlights include that:
Phil Townsend– Director of Operations (UK) adds..
“It was great that the assessor’s report recognised that”…
Managers and front-line staff are constantly seeking feedback from the children and young people to address needs and preferences.
…”As this affirms our belief that the young people we care for are experts in themselves, which in turn informs our practice and service delivery for them.”
For more information about how we make a difference in the lives of the young people we support please explore our 2023 impact report